Refund Policy

Refund Policy

Azure – Air Conditioning Services

At Azure, customer satisfaction is our priority. This Refund Policy outlines the terms under which refunds may be issued for our services. By booking a service with us, you agree to the terms mentioned below.

1. Service-Based Policy

Azure primarily provides service-based offerings such as AC installation, repair, maintenance, and Annual Maintenance Contracts (AMC). Since services are time-bound and manpower-based, refunds are handled on a case-by-case basis as outlined below.

2. Eligibility for Refund

A refund may be considered under the following circumstances:

  • Service was paid for but not delivered
  • Service was cancelled by Azure
  • Duplicate payment made by the customer
  • Service could not be completed due to technical limitations from our side

All refund requests are subject to verification and approval by Azure.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Service already completed successfully
  • Dissatisfaction due to reasons beyond our control (e.g., existing equipment condition)
  • Delay caused by customer unavailability or incorrect information
  • AMC plans once services have commenced
  • Service charges related to inspection, diagnosis, or visit fees

4. Cancellation Policy

  • Before service visit: Cancellation requests must be made at least 24 hours in advance to be eligible for a refund.
  • After technician visit: Visit or inspection charges may be deducted.
  • Same-day cancellations: May not be eligible for a refund.

5. Refund Process

  • Approved refunds will be processed to the original mode of payment.
  • Refund processing time may take 7–10 working days, depending on the payment provider or bank.
  • Azure will notify the customer once the refund is initiated.

6. AMC Refunds

  • AMC refunds are calculated on a pro-rata basis, depending on services already provided.
  • Any completed service visits under AMC will be deducted from the refund amount.

7. How to Request a Refund

To request a refund, please contact us with the following details:

  • Name
  • Contact number
  • Service booking ID
  • Reason for refund request

📧 Email: azureairconditioningindia@gmail.com
📞 Phone: +91-9958141111

8. Policy Updates

Azure reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

9. Contact Us

If you have any questions regarding our Refund Policy, please feel free to contact us. Our team will be happy to assist you.